Emergency change BR is not working

[Udhayakumar_30]

When to run conditions:

-

It is working for Normal and standard change ---- but not for emergency

(function executeRule(current, previous /*null when async*/ ) {

    var AGMember = false;
    var currentUser = gs.getUser();
    AGMember = currentUser.isMemberOf(current.assignment_group.getDisplayValue());
    if (!(current.requested_by == gs.getUserID() || AGMember || current.opened_by == gs.getUserID()||gs.hasRole('change_manager'))) {
        gs.addErrorMessage('should ');
        current.setAbortAction(true);
    } else {
        current.work_notes = ' cancelled.';
    }
    })(current, previous);

For emergency -"Action not authorised " is the error.  -Please help me why it is not working for emergency

Ui action cancel also I added the condition--

(gs.hasRole('change_manager')||gs.getUser().isMemberOf(current.assignment_group.getDisplayValue())||current.opened_by == gs.getUserID()||current.requested_by == gs.getUserID()) && new ChangeFormUI(current).isCancelAvailable();

[Ankur Bawiskar]

@Udhayakumar_30 

Is BR condition getting satisfied?

The Type = Emergency and State Condition is getting satisfied?

are you saying when CHG is Emergency and you click Cancel then that error comes?

if yes then it means the UI action is not updating and hence BR is not triggering.

Did you check the action name is not used somewhere else?

I couldn't find this OOTB UI action in my instance.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Udhayakumar_30]

Normal and standard change request it is working as expected....just for Emergency .even if, I'm the opened by ...I should able to cancel the change (working in Normal and Standard).Not in emergency.

[Ankur Bawiskar]

@Udhayakumar_30 

please check my above points.

Did you check who created that UI action?

If it's admin, maint etc then it means it's OOTB

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ravi Gaurav]

Hi @Udhayakumar_30 

you’re bumping into the Change State Model guardrails for Emergency changes.

The OOTB Cancel action ultimately calls the ChangeRequestStateModel, which decides if cancel is allowed in the current state/type.

By OR-ing your custom checks with isCancelAvailable() you made the button visible even when the state model will deny the transition for Emergency → hence the server throws “Action not authorized.”

Fix (2 parts)

1) UI Action condition (show only when both: authorized and cancel is allowed)

Replace your condition with AND instead of OR:

(
gs.hasRole('change_manager') ||
gs.getUser().isMemberOf(String(current.assignment_group)) ||
current.opened_by == gs.getUserID() ||
current.requested_by == gs.getUserID()
)
&&
new ChangeFormUI(current).isCancelAvailable();

2) Authorization guard (server-side “Before” BR)

(function executeRule(current, previous) {
var user = gs.getUser();
var isAGMember = !gs.nil(current.assignment_group) && user.isMemberOf(String(current.assignment_group));
var isOpener = current.opened_by == gs.getUserID();
var isRequester = current.requested_by == gs.getUserID();
var isChangeMgr = gs.hasRole('change_manager');

// Only gate by your business rule; the state model will still have the final say
if (!(isOpener || isRequester || isAGMember || isChangeMgr)) {
gs.addErrorMessage('Action not authorized for your role/group/requestor.');
current.setAbortAction(true);
return;
}
// Do NOT force notes or status here. The Cancel UI Action / state model will handle it.
})(current, previous);

[Bhimashankar H]

Hi @Udhayakumar_30 ,

Please check if any other access restriction when type is emergency change.

Are doing testing for all the change type for same user? There may be access issue.

Thanks,
Bhimashankar H

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