Enable Requested Item Visibility in the Employee Center ESC

[Mikyle Khan]

I would like to be able to have visibility of requested items on the Employee Service Center portal. I'd like this configuration within the My Requests widget. 

How can I configure this? 

Thank you

[Community Alums]

Hello @Mikyle Khan ,

You can achieve that by using the following steps:

1. Clone the Widget:

• Navigate to Service Portal > My Requests (id = my-requests-v2) widget.
• Click the Clone button.
• This creates a new copy of the widget with a unique name, allowing you to modify it without impacting the original one.

2. Update the Widget Filter:

• Open the cloned widget in the form editor.
• Locate the Filter section.
• By default, the widget filters requests from the 'sc_request' table.
• Modify the server script and filter to include requested items from the 'sc_req_item' table instead.

3. Customize Display Settings:

• Adjust the Display Settings section to include relevant fields and columns for requested items.
• This ensures the widget displays the desired information for your specific needs.

4. Save and Publish:

• Click Save to apply the configuration changes.
• Click Publish to make the changes live on the portal.

Important Notes:

• Ensure the cloned widget is added to the desired page layout within the Service Portal.
• Modify the widget name and description if needed.
• Consider testing the widget thoroughly before deployment to ensure proper functionality.

By following these steps, you can configure the cloned "My Requests" widget to display requested items effectively, providing the desired visibility and information for users.

[Mikyle Khan]

Thank you for this, however I need this for the Employee Center. How do I configure this in the Employee Center?

[Community Alums]

@Mikyle Khan 

The mentioned widgets and filters reside in the Global application. If you made changes as suggested, it will be reflected in the Employee Center.
Please refer to the screenshots provided by Sandeep for more insights!

[Sandeep Rajput]

@Mikyle Khan Please apply the following steps to show requested items in My Request section on the employee service center portal.

1. Navigate to My Request Filter menu on the platform.

2. Click on the New button to add a new record on the table.

3. Add the new record with following configuration.

4. Save the changes and verify if the My Request section now shows the Requested Items as well.

Please mark this answer helpful and correct if it manages to address your requirement.