Enabling catalog items in VA

[Suresh Kumar8]

Hi Experts,

I have a requirement in Virtual Agent as below:

Example: I have 15 access catalog items and if I search for Access in Virtual agent chat bot, I need all the 15 catalog items to be displayed in Virtual Agent. Is there a way to do it?

Thanks

[Anand Kumar P]

Hi @Suresh Kumar8 ,

You can implement contextual search topic that will search for catalog item name please refer below link

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827162 

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand