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Enabling catalog items in VA

Suresh Kumar8
Tera Contributor

‎03-11-2024 04:46 AM

Hi Experts,

I have a requirement in Virtual Agent as below:

Example: I have 15 access catalog items and if I search for Access in Virtual agent chat bot, I need all the 15 catalog items to be displayed in Virtual Agent. Is there a way to do it?

 

 

Thanks

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Anand Kumar P
Tera Patron

‎03-11-2024 05:28 AM

Hi @Suresh Kumar8 ,

 

You can implement contextual search topic that will search for catalog item name please refer below link

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827162 

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand

 

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