Enabling the Email Client is not working

[Katie A]

Hello, I am trying to enable the Email Client on a custom table (extended from Task).

I followed the instructions: http://wiki.servicenow.com/index.php?title=Enabling_the_Email_Client#gsc.tab=0

Step 1:

Set Table Attribute email_client=true

Step 2:

Create an Email Client Template for the custom table

The user DOES have the ITIL role. The ITIL role does have access to execute EmailClientProcessor.

The email client DOES work with an account with the admin role.

Issue:

The Email Client button is at the top of a record and when clicked the popup "Compose Email" appears. However, the email composition fields do not appear.

See screenshot, the email client is not loading fully:

[sachin_namjoshi]

i suggest to create HI incident for this issue since i don't see any issues in ACL as per your screenshot.

Regards,

Sachin

[Katie A]

It turned out that there was a problematic quick message (mal-formatted) assigned to the Assignment Group. It would be nice if ServiceNow had better text sanitization to avoid these types of issues.