Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

End user when searching on gloabl serach with short decription no result is coming

shashanksha
Tera Contributor

End user when searching on gloabl search with short decription no result is coming.The number works but user were not able to search by description or name now. 

 

shashanksha_0-1788884356326.png

 

 

Thanks,

Shahshank Sharma

1 REPLY 1

yashkamde
Giga Sage

Hello @shashanksha ,

 

I tried in my pdi so for short description it was working fine :

Screenshot 2026-09-08 221511.pngScreenshot 2026-09-08 221630.png

 

But for my custom field Monitor model it was not working, so for that :

1) Added Text search weight attribute in dictionary entry

Screenshot 2026-09-08 221925.png

 

2) Then Regenerate Text Index by navigating System Definition > Text Indexes (for INC table) :

Screenshot 2026-09-08 221959.png

 

So as a result now searchable using the custom field also :

Screenshot 2026-09-08 222457.png

 

If my response helped mark as helpful and accept the solution.