End users can see the worknotes in service portal requests

rin1 · ‎02-28-2022

Hi experts,

Something struck to my vision in service portal, End users were able to see worknotes of the requests they raised.

So this is how it is defined or some ACL is broke in our instance?

Can some one help with my query.

KInd regards,

Rini

Kieran Anson · ‎02-28-2022

If you've recently patched/upgraded there is a bug where an acl sc_req_item.work_notes that does not have a role meaning it applies to everyone. This is due to the ITSM roles plugin not being installed, and the upgrade not checking before adding the new ACL

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Kass3m · ‎01-29-2023

This is applicable to HRSD also?