Error about certificate expiry

[marciahendric]

Hi,

When trying to launch my ServiceNow dev-tenant I get an error in the browser saying "Your connection is not private" and it includes a message about the certificate expiry "net::ERR_CERT_DATE_INVALID". This still worked 2 days ago.

What can I do to access the tenant again?

Thanks.

[Dr Atul G- LNG]

Hi @marciahendric 

This has been a known issue since yesterday.

It may be due to planned or unplanned maintenance on ServiceNow's end, which typically isn’t communicated to PDI users.

You have a few options:

1. Wait it out – often, the issue resolves itself after a few hours.

2. Release and request a new PDI – if urgent.

3. Try accessing through alternate methods:

   • Log in to developer.servicenow.com and launch the PDI from there. Some users have reported success using this approach.

   • A workaround suggested by my friend @Nikhil Bajaj9 
     Open developer.servicenow.com in incognito mode, sign in, and launch the PDI. While it may show a security error, scroll down and click the ‘Advanced’ option in the footer. Then, click on the ‘Proceed to <PDI URL> (unsafe)’ link to bypass the warning and access your PDI.

Unless it's urgent, it’s recommended to wait a bit before deciding to release the instance.