Error: Agent is not available at specified time when trying to assign Work Order Tasks to a person

[prudhvig]

Hi,

I have Work orders which create work order tasks. I am unable to assign them to a person and get the following issue:

This shows up even when the person is available and free. What needs to be done here? Please let me know.

Thanks in advance.

[Dave Smith1]

This shows up even when the person is available and free. 

Have you checked that carefully?   The message suggests that they're NOT available at that time.

Have you tried with any other agents?   Have you tracked down where this condition is? (BR, script, etc)...?

[prudhvig]

I was able to assign it others Dave. But, I don't know where this BR is. Can you tell me how to track that BR down? Thanks.

[Dave Smith1]

It looks like it could be a bespoke one, or there's some other plugin enabled that does schedule checks, so I'm uncertain which it is.

If you've got developer rights you could turn on debugging and see what rulesets/policies/etc fire off when attempting to reproduce the error.

[prudhvig]

Ok Dave.Thanks.