Error (¿bug?) with demo-instance.

Leonel Sandroni
Tera Guru

Hi everyone!

 

Today I'm working with a demo instance and I have been asked to remove all demo-data from SPM module.

I have been able to remove all spm records (projects, demands, etc) with background script. The problem here is that every day this demo data is auto-created and I don't know what configuration causes it.

I remove it and the next day it is auto-created again.

 

LeonelSandroni_0-1708436748380.png

 

Any suggestion???

 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Leonel Sandroni 

https://docs.servicenow.com/bundle/washingtondc-platform-security/page/administer/security/reference...

 

Or log a now support case.

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Dr. Atul G. - Learn N Grow Together
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bradleydebono
Mega Guru

Hi Lionel, 

 

Typically you can raise a case with ServiceNow to properly remove demo data. I've provided a link with more information below. 

 

Remove Demo Data - Now Support Service Catalog - Support and Troubleshooting (servicenow.com)

 

If this helped, please mark it as helpful. If this solved your query, please mark is as the solution.

The Machine
Kilo Sage

Based on the information out there and documentation is to create a support ticket with ServiceNow. 

Good luck.