Developer

When label changes on sys_choice table for any element didnt update the updated timestamps on prev

When a choice label is changed in the sys_choice table, existing records display the new label, but their updated timestamps remain unchanged.For example, the Category field on the problem table has a choice labeled Software, which is used by 100 exi...

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Hr Case Creation

HiSo while creating hr case we have Verify the employee requesting this case page where we enter user name so My user name is Test HR Agent so if i enter Test it is not showing the user to select(it is showing no results found) if i search *hr agent ...

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How to add comments/worknotes from RIDAC tables on 'default status reports' template on workspace.

We have a requirement wherein we want to add the value of comments/worknotes from RIDAC tables on 'default status reports' template in Project Workspace. We edited the template and have added the columns for worknote and additional commentsWe are abl...

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OOB Terms and Conditions for EC Portal

Hi community,How can we configure OOB Terms and Conditions on EC portal?Regards

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How to read and send the attachment record data from SAP TO ServiceNow?

Hi, I have a requirement where I have to create an integration between servicenow FREQ record with an excel attachment & all fields of the excel attachment file should map with SAP finance(R2R)record.How I can achieve this requirement?Please share an...

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Restrict Bulk Edit Fields for Agents in Workspace List View

on workspace list view users can select multiple records using the multi-row selector and click the Edit option to perform a bulk update. Currently, the bulk edit dialog displays around 7-8 fields.Admins should continue to see and update all availabl...

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ServiceNow Rising Star: Patience, Progress, and Community

A Reminder to Our ServiceNow Community: Let's Trust the Process Hello everyone, The ServiceNow Rising Star announcement was expected in early September, and I've noticed many community members asking when it will be announced. I understand the excite...

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How Can I Set a Default Font Family and Font Size for HTML Fields in Knowledge Articles?

Hello, We have tried to change the default font size/font colour/font to helvetica via a dictionary entry on the article body field of our knowledge articles. I find this advice from previous posts on here. It all seemed to be fine but what it has do...

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Dashboard report records open in Native UI when Next Experience is OFF (CSM Workspace)

A dashboard is configured and accessed from CSM Workspace.When users click on a dashboard report record, the record opens in the Native UI instead of remaining within the Workspace experience.This behavior occurs when Next Experience is turned OFF.W...

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ServiceNow AI Agent Advisor: A Quick Reference Guide to Setup and Use

Hello Community, Have you used the ServiceNow AI Agent Advisor yet? If you are not sure what it is? Simply put AI Agent Advisor analyzes operational data in your instance to identify key automation opportunities (AI Agents) to optimize your busin...

Article

More than an Event: The ideas and Connections Hoping to Bring Back from [now]dev

I don’t want to return from [now]dev with just notes. I want to return with ideas worth putting into action. Hello Folks ! Every technology event offers opportunities to discover new capabilities, explore emerging trends, and learn from experts. But ...

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How to add Edit related list action button

Hi, im trying to add Edit related list action button in SOW on sys_user_grmember related list that on sys_user_group record. Can anyone help and share the configuration and the script?

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PDI dev

Our PDI dev432286 is used for AtlasXT integration testing. Can it be kept active past the Oct 16 reclamation date?

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Unable to awake up my instance dev391467

Click on Refresh many times, nothing happens, Please help

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SOLVED: Workaround for "Edit ..." buttons on Related Lists of Workspaces

Workspaces are being used more and more in ServiceNow, but it is often overlooked that each workspace was developed for a specific purpose and a specific target group. However, this also means that a workspace is not a substitute for all the possi...

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