Error in Personalize List Columns

[Gio3]

Hello everyone!

I have a problem in our ServiceNow Utah that I can't resolve.

When I try to personalize the list no one (even in dev istance) can't click the OK button for submit the changes.

This is the error on the web-console:

VM15857:49 Uncaught TypeError: Cannot read properties of null (reading 'checked')
at actionOK (eval at evalScript (js_includes_doctype.jsx?v=     ...)

Can someone help me?

Thanks in advance

[msd93]

Hi @Gio3 

Make sure you have any one of the roles "personalize_list" and "personalize_list_admin", also your system health is optimal and running smoothly and that there are no system-wide issues affecting JavaScript execution. Also try and see in different browser, clear caches and test.

If none of the above works look for any UI Actions/UI Policies/ACLs restricting you the usage.

If still none of the above work then contact servicenow support.

Please mark as helpful, if it made a difference.

Thanks,

Maria

[Gio3]

No this dosn't change nothing, even with security role.

I think I'll contact servicenow support.

[Ankur Bawiskar]

@Gio3 

Was this issue coming earlier?

Did this issue come after the upgrade?

Did you try to clear instance cache using cache.do and then logout and login again to verify?

[Gio3]

This issue come after the upgrade. Yes I try clear instance cache. Thanks