Error: Invalid user address

Mr_X1 · ‎05-27-2020

I have recevied a issue where user has mentioned the below issue.
He is getting such email.

Can you please suggest what to do here, what steps should i take ?

received from: XXXX@service-now.com
sent direct: XXXX@service-now.com
sent copied:

Error message below:
550 - Requested action not taken: no such user here

Message details:
Subject:
Sent date: Sat May 23 22:43:57 UTC 2020
MAIL FROM: XXXX@service-now.com
RCPT TO: 424-399-9999@vtext.com
From:
XXXX Global Service Desk <XXXX@service-now.com>

To:
424-399-9999@vtext.com

Size: 2.2 KiB

Michael Ritchie · ‎05-27-2020

You will need to consult Verizon or the user to understand if that phone number is still correct. ServiceNow is basically using email to SMS gateways meaning some providers like Verizon offer an email address to send a text message. Now this is very old technology and some carriers, especially outside the US, are scaling that back. I do recall reading on the community that Verizon was considering charging for this and no longer free.

If you delete this notification device, that error will not longer appear because ServiceNow will no longer send out notifications to this device.

Please mark this post or any as helpful or the correct answer to your question if applicable so others viewing may benefit.

View solution in original post

Jaspal Singh · ‎05-27-2020

Hi,

Seems some issue with email relaying. Are you using OOB mailbox for sending/receiving mails or a custom one of your organization.

Mr_X1 · ‎05-27-2020

its not the custom,

I am not sure where to find this, i mean which notification.

If any hint or suggestion will be nice

Michael Ritchie · ‎05-27-2020

These come from the Notification Device table where the user has setup to receive email to SMS gateway messages. You can find out which user this belongs to by:

In your filter navigator type in cmn_notif_device.list and hit enter
Search where Email Address is 424-399-9999@vtext.com
That should point you to the user that has this email notification setup
From there you can remove this notification device or contact the user to edit

Please mark this post or any as helpful or the correct answer to your question if applicable so others viewing may benefit.

Mr_X1 · ‎05-27-2020

Sure i'll try this