Error Message when I open Service Portal Page

mohammedelbesha
Kilo Explorer

Hi All:

When I open the Service Portal Page I'm getting the following Error Message:

org.mozilla.javascript.EvaluatorException: GlideRecord.setTableName - empty table name (; line 58)

Script source code logged to console

Failing widget: 'Header Menu' (5ef595c1cb12020000f8d856634c9c6e) called from: 'Stock Header ' (bf5ec2f2cb10120000f8d856634c9c0c)

Please if you can help me to solve this issue. I tried to search it and I found that it's related to Service Portal -> Widget -> Header Menu but I couldn't do anythig.

Thanks.

5 REPLIES 5

Wallace Lam
ServiceNow Employee
ServiceNow Employee

I had this issue and the reason is I had bad record under sysapproval_approver.list, one of the record the "Approval for" is empty..then when I login as system admin for testing, I got this error.

 

Once I go into this list, delete that record, the error goes away!