error on Outbound RestMessage: OCSP certificate revocation check was not processed 6

[Dimitri Mockely]

Since yesterday I keep getting errors on some HTTPS request to external services : 

org.apache.commons.httpclient.HttpException: OCSP certificate revocation check was not processed 6

It was not happening last week. I am using the orlando release without any MID server. What can I do to fix this ?

Thanks in advance, it's really urgent

Dimitri

[Swarup Patra]

The error you're encountering is related to the OCSP (Online Certificate Status Protocol) check, which is a protocol used for obtaining the revocation status of an X.509 digital certificate. It's used to ensure that the certificate is still trusted.

Here are some steps you can take to resolve this issue:

1. **Check the Certificate**: The first step is to check the certificate of the external service you're trying to connect to. Make sure it's not expired or revoked. You can do this by visiting the website in a browser and checking the certificate details.

2. **Disable OCSP Checking**: If the certificate is valid and you're still encountering the issue, you can try disabling the OCSP check. This can be done in ServiceNow by navigating to System Properties > SSL Properties and setting the glide.outbound_http_client.ocsp.enable system property to false. Please note that this should only be done if you're sure the certificate is valid, as it could potentially expose your system to security risks.

3. **Upgrade to a Newer Version**: If the issue persists, consider upgrading to a newer version of ServiceNow. The Orlando release is quite old, and newer versions may have improved handling of OCSP checks.

4. **Contact ServiceNow Support**: If none of the above steps resolve the issue, it's recommended to contact ServiceNow support for further assistance. They may be able to provide more specific guidance based on your system configuration and the specific error you're encountering.

Please note that these steps are general guidelines and the exact steps may vary depending on your specific system configuration and the external service you're trying to connect to.

nowKB.com
If you want to know any information about Service Now . Visit to https://nowkb.com/home

[Swarup Patra]

The error you're encountering is related to the OCSP (Online Certificate Status Protocol) check, which is a protocol used for obtaining the revocation status of an X.509 digital certificate. It's used to ensure that the certificate is still valid and hasn't been revoked.

Here are some steps you can take to resolve this issue:

1. **Check the Certificate**: The first step is to check the certificate of the external service you're trying to connect to. Make sure it's still valid and hasn't been revoked. You can do this by using an online SSL checker tool.

2. **Disable OCSP Checking**: If the certificate is valid and you're still encountering the error, you can try disabling the OCSP check. This can be done by setting the glide.outbound_http_client.ocsp.enabled system property to false. However, this should only be done as a last resort as it can potentially make your system vulnerable to revoked certificates.

3. **Upgrade to a Newer Version**: If you're using an older version of ServiceNow, consider upgrading to a newer version. Some older versions have known issues with OCSP checks that have been resolved in newer versions.

4. **Contact ServiceNow Support**: If none of the above solutions work, it's recommended to contact ServiceNow support for further assistance. They can help diagnose the issue and provide a solution.

Remember, these are general steps and might not apply to your specific situation. Always make sure to thoroughly test any changes in a non-production environment before applying them to your production instance.

nowKB.com
If you want to know any information about Service Now . Visit to https://nowkb.com/home