Error String: Illegal semicolon, not in group

[Mahesh120]

Hi team,

Configured a scheduled email report 'Closed Incidents on yesterday' to run daily at a specific time.When we test it by using 'Execute Now',it end up in 'Failed' list of records with 'Ignore' state.And the Error String contains 'Illegal semicolon, not in group'.

Not sure what it represents and where needs to be checked.Any pointers would be much appreciated.

Regards,

Mahesh.

[Aaron40]

I haven't seen this error personally- any chance you could get a screen shot of the error you're seeing? I know it's already in text but a screen shot of what your setup looks like could be helpful.

[Aaron40]

After doing a little more digging this looks like it's not a ServiceNow issue (at least not directly). This error could mean there is bad data in the TO line (where the report is being sent). See who the report is sending to and see if any of those email addresses appear to be set up incorrectly (ie: check for non-email characters like colons, semi colons, etc).

[Mahesh120]

Hi Aaron,

thanks for the reply.

I have seen multiples types in the email addresses field of the schedule report.

Like, abc@domain.com,xyz@domain.com (comma separated)

abc@domain.com;xyz@domain.com (semicolon separated)

abc@domain.com; xyz@domain.com (semicolon+space)

I too noticed that all of them sent successfully.

What would be the best type to use?

Regards,

mahesh.

[Mahesh120]

Even with comma separated list it's not working.