Error when searchin with developer instance: sysparm_search_sources must contain at least one sys_id

MicheleD
Giga Contributor

I've been using a SNOW dev instance for the last couple of months for demo purposes. The last few weeks I am unable to search for any tickets. Whatever I type into the search bar, I get the following error message: 

 

Bad Request (400) sysparm_search_sources must contain at least one sys_id

 

I am not able to find any references to this issue online. Any help or suggestion is welcome.

11 REPLIES 11

Ravi Gaurav
Giga Sage
Giga Sage

Hi @MicheleD ,


Please add role here as mentioned in RED line

RaviGaurav_0-1724823479631.png

 

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Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

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ram prasad
Tera Contributor

Hi Ravi,

 

We have admin role and the same role is already there in that property. Still the issue is same.

ram prasad
Tera Contributor

@Satishkumar B Hi Satish,

 

Thanks for your response. The role is already exist in the property. I am admin user, admin role is already there by default. Even after adding text_search_admin to my id (admin) no luck .

Hi, did you manage to solve this problem as I am having the same issue.

 

Thanks

Max

No.