ESC portal search view faceted search

SC17
Tera Contributor

‎11-08-2022 02:09 AM

Hi. I probably changed something, not sure. Our Portal uses AI Search, but our development instance has a different view from the Production instance when we search for things. I was looking into the AI Search applications, and Faceted widget, I don't see a difference but I am missing something.

Development

SC17_0-1667902023598.png

 

Production

SC17_1-1667902120411.png

 

Any ideas?

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Shamus Mulhall
ServiceNow Employee
ServiceNow Employee

‎11-23-2022 01:18 PM - edited ‎11-23-2022 01:19 PM

Hi @SC17 

It appears that the production instance is still a Zing search application.

 

Migration reference:

https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/ai-search/task/migr...

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