Escalation emails needs to sent for every 24 hours after the new catalog task is created.

praveenkumarr
Tera Expert

Escalation emails needs to sent every 24 hours after the new task is created, till the task should get closed the reminder emails needs to trigger, and have that email sent to the users reporting manager.

Please assist the requirement it will helpful.

1 REPLY 1

Runjay Patel
Giga Sage

Hi @praveenkumarr ,

 

Create one flow and trigger condition insert and update.

RunjayPatel_0-1730979449894.png

RunjayPatel_1-1730979528614.png

 

put wait condition

RunjayPatel_3-1730979780753.png

Add updated column 

RunjayPatel_4-1730979811757.png

 

 

 

Create notification on sc task table.

RunjayPatel_2-1730979642160.png

 

 

RunjayPatel_5-1730979889079.png

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------