1 ACCEPTED SOLUTION
@Sankavee sankav , Got it !
It simply states that about the response time for the incident . If the incident is not assigned or not put in work in progress, the escalation notification will be sent to the On call or On call Manager or to the whole group.
here you can also setup the time , intervals for how many times you have to send the reminders to the concerned team about incident not been updated.
From here you can setup the trigger rules based on your requirements. For eg. If Incident is not assigned for last 30 mins or Incident is still on New state .. something like this .
If my response has helped you , kindly mark it as helpful and accept the solution.
Regards,
Nayan
