Event Management: What is the best way to assign assignment group value from alert to incident?

Ganeshm1
Tera Guru

Hi All,

 

Can anyone suggest what is the best practice or way to set the assignment group value from alert in event management? Is there any OOB recommended suggestion we have from ServiceNow for this?

 

Thank You!

 

Regards,

Ganesh

1 ACCEPTED SOLUTION

Abhishek M
Kilo Guru

Hi @Ganeshm1 ,

 

You can write a assignment rule [sysrule_assignment] to map the assignment group, there you can write the script that will run only when the assignment group on incident is empty.

Or, while creating an incident via alert management rule, you can map the assignment group in create record action in create incident subflow, for reference you can refer OOB create incident alert management rule there you can refer the OOB subflow as well in the alert action tab

View solution in original post

7 REPLIES 7

Saurabh Gupta
Kilo Patron
Kilo Patron

Hi @Ganeshm1 

This can be done in the transformation phase of incident from an event.

 

C

If the provided solution meets your needs, kindly consider marking it as helpful and accepting it as the solution. This helps others who may have similar questions.


Thanks and Regards,

Saurabh Gupta

Hello @Saurabh Gupta  :

 

Could you please explain me more about this process. It will help me a lot. Thank You!

 

Regards,

Ganesh

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Ganeshm1 

 

https://www.servicenow.com/community/now-platform-forum/what-is-the-best-way-to-set-an-assignment-gr...

 

https://www.servicenow.com/community/itom-forum/updating-assignment-groups-based-on-events-for-new-i...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Dr Atul G- LNG
Tera Patron
Tera Patron

https://www.servicenow.com/community/itom-forum/how-to-assign-incident-particular-assignment-group-c...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************