Event parm 1 contains recipient

[reyservicenow]

how do i look at this list of emails... Event parm 1 contains recipient

thanks

[bernyalvarado]

Hi Rey, you can see the emails emails and the recipients passed by the parameters in the Event Log. Just type the following in your navigation window:

sysevent_list.do

Make sure your list includes the Parm1 column. If it's not there then you can personalize the list to include it. Also use the Table, Instance, and URI columns to understand a little bit better from where the notification is getting triggered. For instance, if the event's table is incident, then most probable there's a business rule, workflow or any type of server side scripting related to the incident table which is triggering the event.

There's multiple ways on which you could prevent a notification from reaching an end user. Here are some of the ones:

a) Modify the source which is triggering the event and it's adding the recipient so that it doesn't add it any more.

b) Add an onBefore update/insert business rule on either the sysevent table or the sysevent_email_action table so that it filters the users which you don't want as part of the notification.

Thanks,

Berny

[reyservicenow]

this looks like a good answer but i am looking for a list of users

thanks

[reyservicenow]

this is what i have and how would i know which users are which by the URI?

[reyservicenow]

ok so this is checked off and i am not looking for the list of users...

[Kalaiarasan Pus]

So you would be triggering on the event somewhere for the mail to work. Instead of looking to filter out the users at the notification, can't you try filtering it before triggering the event ?