Event parm 1 contains recipient

[reyservicenow]

how do i look at this list of emails... Event parm 1 contains recipient

thanks

[bernyalvarado]

Hi Rey Castillo, I will first suggest you filter your list by the particular event that is triggering your notification. You should be able to see that on the when to send tab. If you have trouble finding it out, feel free to send a screenshot of that tab so that we can help you.

Once you have the event name and you filter down the event list to that event then you can grab the list of users from the parm1 column the one is going to hold the sys_id of each user the notification is going to be sent to.

For knowing which users are these then you will need to go to the sys_user table and using the filter builder filter by the user's sys_id.

If you want to prevent the notification from reaching the users in the future then you will need to do something as I proposed above:

There's multiple ways on which you could prevent a notification from reaching an end user. Here are some of the ones:

a) Modify the source which is triggering the event and it's adding the recipient so that it doesn't add it any more.

b) Add an onBefore update/insert business rule on either the sysevent table or the sysevent_email_action table so that it filters the users which you don't want as part of the notification.

* You can add to the condition of you business rule the specific event you're looking for to restrict and when parm1 contain the sys_id of the user you will not like the notification to be sent out to. Within the business rule you could either remove the sys_id from parm1 or totally abort the event entry which then will fully stop the notification from been sent

Thanks,

Berny