Event triggering BR which sends notification

[martinkruml]

Hello,

I kinda stumbled into dead end and since I don't know much Event Management, I figured I'll ask here.

I have a requirement, that I need to separate one notification into two (due to survey beign added for just "Caller"), but our BR is setup for 3 groups - caller, opened by and watch list people. Therefore, I thought, that separation of the script in BR, creating a new notification and event would be enough, but it seems, that it is not that easy and old event is still sending an email to Caller, which is not wanted (even tho I modified the script correctly). My thinking here is, that it is somewhere setup in Event firing, but I have no clue.

Any tips on how could I fix this or even, if any1 has an idea, how to make this notification as "one" or "easier" to do?

E.g.: Ticket is put to closed complete > this will trigger event > triggers BR > triggers email notification.

Thanks!

[martinkruml]

This is the script i have in Business rule (yes, it could have been setup manually in notification and I don't know a customer has it scripted... 
So even I don't have caller here listed, notifications still goes out to the caller (caller should be notified from here, only if the incident gets commented.

function executeRule(current, previous /*null when async*/ ) {

    var requesterRecipients = [];

    var recipientNames = [];

    var notifiUtils = new NotificationUtilsCustom();

    //add recipients

    if (!gs.nil(current.opened_by) && current.opened_by.getValue()) {

        requesterRecipients.push(current.opened_by.getValue());

    }

    if (!gs.nil(current.watch_list)) {

        var watchList = current.watch_list.getValue().split(',');

        requesterRecipients = requesterRecipients.concat(watchList);

    }

    //events to fire

    if (current.state.changesTo('6')) {

        notifiUtils.createLocalizedEvent("XY.incident.resolved", requesterRecipients, recipientNames);

    }

    if (current.comments.changes() && current.operation() != 'insert') {

        if ([current.caller_id.user_name, current.opened_by.user_name.getValue()].indexOf(current.sys_updated_by.getValue()) == -1) {

            notifiUtils.createLocalizedEvent("XY.incident.comment", current, requesterRecipients, recipientNames);

        }

    }

[martinkruml · Accepted solution]

Well, i just found out, i somehow made a duplicate business rule, which still had caller inside and thats why it was sending duplicate.

[Ravi Chandra_K]

glad you were able to resolve it.

Kind Regards,

Ravi Chandra