Excel shows empty for ITIL users after exporting incidents

[BijoyDeb]

Hello ,

We are facing an issue from few days, where ITIL users download list of exported incidents from list and that excel shows empty.

The same list me as an admin, if I download I can see all data in excel.

This is happening for incidents only, they are able to export other tickets as excel

I checked few articles on same issue, where some says issue is with User's user ID more than 40 characters.

This is not in our case, as user ids are less than 40 only.

Has anyone faced same issue before? Please let me know how to resolve this

Thanks

[Dr Atul G- LNG]

Hi @BijoyDeb 

https://www.servicenow.com/community/developer-forum/user-doesn-t-see-data-in-the-exported-spreadshe...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0522618

[Dr Atul G- LNG]

Hi @BijoyDeb 

Please check these links as mentioned above .

[BijoyDeb]

@Dr Atul G- LNG 
I checked both the articles, but they are different scenarios actually

[Dr Atul G- LNG]

This might be the last option: try creating a different report and see if the user is able to download the export. If not, log a new support case.