Execute operation on scriptinclude"EntitlementCacheManager" from scope "Licensing Engine" was denied

[Dinh Nguyen]

Hello everyone,

I get this error message every time I log in to the instance for the first time:

I checked restricted and it's still in Allow state:

I don't know why and how to fix it. Please someone help me.

Thank you so much.

[Community Alums]

Hi @Dinh Nguyen ,

Follow these steps to give cross-scope access to any module:

1. Navigate to System Application > Application Cross-Scope Access
   
   
2. Click on New to create a new record
   
   
3. In the form, fill in the following data:
   
   • Target Scope: Select the module (eg: "Enterprise Release Management")
   • Target name: The name of the object being requested (eg: "SysRelatedList")
   • Target type: Select the type of object (eg: "Script Include")
   • Status: Allowed

Also, Refer to this KB : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0759087

[Dinh Nguyen]

Hi @Community Alums ,

I already create as your solution, but it's not working and it's displayed the error as below:

Please, help me.

[Ankur Bawiskar]

@Dinh Nguyen 

you need to give cross scope privilege as well

check this and add something similar for your case

Execute operation on script include 'SysRelatedList' from scope 'Discovery and Service Mapping Patte... 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dinh Nguyen]

Hi @Ankur Bawiskar, 

I was tried your solution, but when i created the Record, The Target field not found the Scope "Licensing Engine" as below:

Please, help me