Execute operation on scriptinclude"EntitlementCacheManager" from scope "Licensing Engine" was denied

[Dinh Nguyen]

Hello everyone,

I get this error message every time I log in to the instance for the first time:

I checked restricted and it's still in Allow state:

I don't know why and how to fix it. Please someone help me.

Thank you so much.

[Dinh Nguyen]

@Ankur Bawiskar ,

Yes, it's an OOTB app scope.

[Ankur Bawiskar]

@Dinh Nguyen 

which scoped app is that?

Please share the name

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dinh Nguyen]

@Ankur Bawiskar,

It's OOTB app in version Xanadu. Here it's technical name of this scope "Licensing Engine" [sn_entitlement]

[Ankur Bawiskar]

@Dinh Nguyen 

what's your business requirement here to use that script include from Licensing scope?

[Dinh Nguyen]

@Ankur Bawiskar ,

I didn't do anything, one day I opened the instance and this error message occurred so I had to investigate the cause.

This issue happened right after some day that my instance updated from Vancouver version to Xanadu.

This issue it's beyond my understanding of providing access so I went looking for help.