Existing PDI dev399082 showing hibernation but not linked to my Developer Portal account

mathaservicenow
Kilo Contributor

yesterday

Hello,

My Personal Developer Instance (dev399082) is still reachable at https://dev399082.service-now.com and displays "Your instance is hibernating".

When I click Sign In, I am redirected to the Developer Portal, but the portal only shows "Request Instance" and does not display my existing PDI.

I have already tried using an InPrivate browser session with the same result.

Could you please verify whether dev399082 can be re-associated with my developer account or restored?

Thank you.

My assess

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Tanushree Maiti
Tera Patron

4 hours ago

Hi @mathaservicenow 

 

Your Instance has been reclaimed  . 

Do not try the access the instance as it has been tagged to different user. You can not recover the data from that one.

 

Please check this Personal Developer Instance (PDI) Guide

Where it is written-

"When a PDI is reclaimed, the instance is unassigned from you, reset to its original state, and reassigned to another Developer Site user. Reclaiming instances allows ServiceNow to supply active developer site user with free instances."

 

 There is no way to retain PDI after it is getting Reclaimed . Also there is no support available for PDI.

 

 

 

 

You have only option left i.r Request for either Australia or Brazil PDI.

 

JakkaniM
Tera Contributor

2 hours ago

Hi

Okay thank you for your valuable time and information, actually it was not used for an month, so it will be  assigned to some other users .

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