Exporting Issue

pramn
Tera Guru

Dear team , 

We are getting issues after exporting the data , just wondering what could be the reason behind it .

When my client exported data from Business application table, once the downloads complete its giving below error.

pramn_0-1689509787964.png

as they have given temporary access to me fortunately I am not getting that error. I just compared access with client .

for me 

pramn_1-1689509957516.png

for client : 

pramn_2-1689509988271.png

still wondering why, they are not able to export  excel data? what could be  the reason ?

its a quite important for me  because they are not able to export it .please help me to fix this .

 

 

1 REPLY 1

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @pramn 

Greetings!

If the export is of report, we have a know issue. It can be fixed by modifying report header footer configuration.

refer the below doc:

https://www.servicenow.com/community/field-service-management-forum/export-excel-and-error-requested...

https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=5efb2bcedb776090a4c10b55ca96196b

If it's not  report export, I suggest raising servicenow Hi case for this.

please mark the answer as correct and helpful based on Impact.

 

Kind Regards,

Ravi Chandra