Hi all,
I have the requirement to extend the mapping of fields copied from case to an Incident when I creating it from the case.
So I have tried to edit the extension point "CSMIncidentIntegrations" thinking that it will be used as an extension of the Script include, but it not work...
...could someone help me to understand how the extension point work?
My idea:
The UI Action trigger:
new sn_cs_sm.ServiceManagementIncidentUtils().createIncidentFromCase(current, action);
The "ServiceManagementIncidentUtils" contains "getExtensions" :
createIncidentFromCase: function(caseGr, uiActionHandler) {
var incGr = new GlideRecord("incident");
var ep = new GlideScriptedExtensionPoint().getExtensions(ServiceManagementIntegrationConstants.CASE_INC_EXTENSION_POINT);
//If there is any other new extension instance other than the OOB one, concat them together
//The extension instance with higher order number would overwrite the one with lower order number
for(var i = 0; i < ep.length; i ++){
var point = ep[i];
point.copyFieldsFromCaseToIncident(incGr, caseGr);
}
var incSysId = incGr.insert();
caseGr.incident = incSysId;
caseGr.update();
gs.addInfoMessage(gs.getMessage("Incident {0} created", incGr.number));
uiActionHandler.openGlideRecord(incGr);
uiActionHandler.setReturnURL(caseGr);
},
in the Extension Point of "CSMIncidentIntegrations", in function "copyFieldsFromCaseToIncident" I have added:
copyFieldsFromCaseToIncident: function(incGr, caseGr) {
incGr.description = caseGr.description;
},
But the system doesn't map the field...
..I have tried also to add gs.info ('------GO------');
But I haven't found anything in the LOG...
...could someone help me to understand how the extension point work?
Best Regards
Vincenzo\
