Facing an issue on OOB 'User Profile' widget for Service Portal

[bindumadhav]

I am currently using OOB 'user profile' widget in SP portal. I have an admin role. But when I am clicking on 'message' button it is leading me to a page which is restricted as shown below. Can anyone help me with resolving this issue?

[John Gilmore]

Let me start by saying I'm not certain how the message button element functions and could be completely wrong but with that in mind I have a couple thoughts.

I believe that message button is tied to the ServiceNow Connect Module. You can check if it is enabled in your instance in the System Definitions > Plugins and look for com.glide.connect

If that is enabled then it may be a specific security role restricting page access on your service portal or access to the functionality provided by the connect module.

[bindumadhav]

Hi,

'com.glide.connect' plugin is already installed in my system. I have seen the server script of that 'user profile' widget as shown below. Based on my understanding I tried to install 'com.glideapp.live_common' plugin but couldn't find it in my instance.