Facing issue with translation

[gana sekhar]

Identified an issue where some recently made changes on the ABC catalog item(created two choices x and y for list collector variable referencing to Question choice table) are not visible for Japanese and other language users. while I'm going through the issue I found there are no records created for different languages in Translated Name / Fields however for the previous choices system created Translated Name / Fields records for other languages 

can someone  please let me know what could be the issue and how to create other language records in Translated Name / Fields

Thanks in advance,

ganasekhar.

[RaghavSh]

1. You need to create translation in "sys_translated_list".

2. In the table field search "question_choice". These are all OOB translated choices. You can take help from these and create translation. for your custom choices.

Please mark the answer correct/helpful accordingly.

[gana sekhar]

Thanks for your reply RaghavSh, to create manual records in the Translated Name / Fields table I'm not sure about what the labels look like in other languages and I would like to know how and under what circumstances the system created translation records for previous choices  

Thanks,

Ganasekhar

[RaghavSh]

This is not dynamic translation, You need to enter the labels in other languages yourself.

Dynamic translation, where you dont need to enter the translated text your self is entirely a separate topic and it comes up with cost and integration with third party system like IBM or AWS or Google.

Note: The OOB fields/ labels are automatically translated by servicenow because they have entries in translated name/field table. For anything custom you need to populate the translation table manually.

Dynamic Translation : https://docs.servicenow.com/en-US/bundle/vancouver-platform-administration/page/administer/dynamic-t... 

Please mark the answer correct/helpful accordingly.

[RaghavSh]

@gana sekhar Is your issue fixed?