Failing widget: 'HRJ Task List' (be60b0bec3003200b599b4ad81d3aee1) error while approving/rejecting the case from the HR Service portal.

[Madhu mukherjee]

 It is related to 'Reject/Approve' button. This is happening only to specific users. The issue is  as below:

Whenever a case is awaiting approval from a user, the user gets a notification and also a task on portal. From portal, when they are trying to reject or approve the task, it is rejecting and approving the task successfully. But after that, while re-loading the page with the updates, it is throwing the below error:

Although, the ticket is getting successfully updated in the platform, the portal is not able to reload the page at that moment(just after rejecting/approving). Please note that this issue is happening only to specific users. We found that, if the manager of the user does not have 'sn_hr_core.manager' role, then only they are getting the error.

The widget which the error is referring is an out of the box widget. We did not modify that. Is it widget-limitation?

Can this be solved by raising HI ticket? We want it to be working for any manager with any role/no role at all. Will that be possible? Or it is a limitation of HR service portal ?

[giuseppem · Accepted solution]

See this

https://community.servicenow.com/community?id=community_question&sys_id=7c40629edbb95b00c310fb651f961902&view_source=searchResult

Regards

[Madhu mukherjee]

I tried this. Didn't get through it.

As guided in the link, I went to restricted caller access module. And there what I did, was, I moved the status to 'allowed' from 'invalidated' for HR task widget. Still I faced the same issue.So I again move those back to 'invalidated' status. 

Please help how can I remove this errors. 

[Madhu mukherjee]

Thanks!

The solution is here: https://community.servicenow.com/community?id=community_question&sys_id=4170f83adbe8ab4023f4a345ca96...