Feasibility of threaded operation in ServiceNow-Slack Integration

[Arjit Gourav]

Hi Team,

Need advise if anyone has idea on possibilities of threaded message operation in ServiceNow-Slack integration(unidirectional).

For example, if are utilizing Slack Spoke and sending message to Slack Channels for e.g. incident updates- is it possible to keep all messages related to a single ticket in the same Slack threa?

The idea is that once the first update about a specific INC is sent to Slack channel, all of the subsequent updates about that particular Incident should be posted in the thread of the first message, to provide better user experience  

Please let me know if anyone has got any clear idea on this or have performed similar implementation.

[aakankshapl]

Hello  @Viraj Hudlikar 

I am also facing the issue the post the message reply in slack thread.
In step 4 first message will post on the slack and after the 2 hours I want post the second message reply on that message.
I am not getting how to achive this. I did follow your step but I not understanding how to get the timestamp which is in response body
Please help me on this!!