Fetch RITM number using ATF

admin11345_
Tera Contributor

‎10-25-2023 05:39 AM

Hi All,

 

This is related to ATF.

 

I have submitted the form after making some changes using ATF. RITM got generated. How to get the RITM number ?

How to write an ATF step to fetch that RITM number ?

 

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ServiceNow Use6
Tera Guru
In response to admin11345_

‎10-27-2023 11:24 AM

Hi @admin11345_,

Please find a step 'Record Query'. Then, use the step 'Open existing record' and point to the Record Query step.

Regards

Suman P.

 

loicthery
Tera Contributor
In response to admin11345_

‎05-16-2024 02:35 AM

Hello,

I have to manage lots of this kind of case.

To proceed, keep in mind the submission will generate a sys_id for the request [sc_request]. So you have two choices to proceed:

  1. Using the "Request" form:
    1. Open the Request [sc_request] record using the sys_id
    2. Filter the items related list using the catalog item you are looking for
    3. Open the requested item
  2. Using a "Record query":
    1. Query the [sc_req_item] table directly with the catalog item you are looking for and the generated request sys_id
    2. Open the requested item
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