Field decorator is not showing in created incident after deleting the field value

NeethuB
Tera Contributor

NeethuB_0-1760357960950.png

i have created a simple-list modal in the ui builder and feild decorator .When i try to create a new incident the icon is showing in the incident form's configuration item field (icons use: Caller's assigned ci list_). after creating the incident . if i make the configuration item empty and save . i cant able to see the icon that i just created

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@NeethuB 

so you are saying the icon is shown only when Field has value in it and icon is gone when you make it empty and save it?

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Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

when iam creating the incidnet  icon is there. After creating if i make the field "configuration item" again empty and save.I want to again add the CI then the icon is not appearing

Hi @NeethuB 

 

It is a reference field, and the icon will only appear once you fill in the value. This is expected behavior.

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Dr. Atul G. - Learn N Grow Together
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Hi @NeethuB 

Did you check my reply. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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