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fields on Knowledge(kb_knowledge) set to Read Only when workflow is Published

UjjwalKumaG
Tera Contributor

Please guide on how fields are set to READ ONLY on Knowledge(kb_knowledge) or KCS Article when state is changed to Published.

 

Thanks 

Ujjwal

3 REPLIES 3

Nawal Singh
Tera Guru

Hi @UjjwalKumaG ,

Create a UI Policy to make the fields read-only when the State is "Published" .

 

service now docs link- 

https://www.servicenow.com/docs/bundle/washingtondc-platform-administration/page/administer/form-adm...

 

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh

 

hi @Nawal Singh  thanks  for reply.

I know how to use UI policy to make fields Read only.

 

Ask here is , where/how by Default, fields are made READ Only for kb_knowledge when state is Published .

UjjwalKumaG
Tera Contributor

hi @Nawal Singh  thanks  for reply.

I know how to use UI policy to make fields Read only.

 

Ask here is , where/how by Default, fields are made READ Only for kb_knowledge when state is Published .