Filter the assignment group for a ticket type

[sarahkapasi]

Hello,

The 'Assignment group' is a reference field (sys_user_group) which is on the TASK table.  This 'Assignment group' field is used on many ticket types.   On the sys_user_group table there is Support type,  on one of the ticket types (enhancement) I would like to if the Support type is Non-IS I would like those groups not to show.  How do I filter it for one ticket type only? 

[Nayan ArchX]

Hi, to understand, will you please provide a little more detail? Thanks

[Ankur Bawiskar · Accepted solution]

@sarahkapasi 

you can use dictionary override for this so that the filter works only for your ticket type

Dictionary overrides 

1) visit that group field on dictionary

2) in related list see Dictionary Override related list and click New

3) select your ticket table example: incident

4) check Override reference qualifier checkbox

5) give your filter: pick the correct sysId of that support type from table "sys_user_group_type" and give below

javascript:'typeLIKE'+ 'supportGroupTypeSysId';

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