Filters

[carolinesantana]

Dear,

I have a question about the "service-now.com" platform. Is it possible to filter all tickets that were assigned to an "Assignment Group" on a specific date? What I want is not the date of creation or last update of the ticket, but if the "Assignment Group" field was changed on the specific date.

[Sujatha V M]

@carolinesantana 

In the tool, Navigate to Metrics -> Definitions. As per the OOB, you have the below metric definition for Incidents which provides you the duration with start and end time. 

Note: You can also have your own metrics built accordingly. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.