Finding source for blank records.

CV1
Tera Contributor

‎07-26-2024 02:19 PM

Hi All,

We have blank records created in sys_user table and trying to find source from where these records are getting created.
These records have user_id = null and name = null. when we open that record, all fields ae empty .
Wrote a scheduled job to delete records where user_name=NULL^name=NULL. 

Please guide how to find source for such blank records.

TIA

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Bert_c1
Kilo Patron

‎07-26-2024 03:08 PM

Hi CV1,

 

That may be hard, but for recently created records, where Node Log Files exist, you can open a record and use the form Context menu to the see the history. And see the created user and date-time.  You can then download the node log file and search it. That is the tedious part.

 

Servicenow customer support can be more efficient in finding the source, for recently created records as long as the database server log exist. They are only present for a few days.