Flow action

[sparkles]

Hello,

I created flow to auto close any ticket opened 6 months ago, the flow run midnight. I need to send an email to the business with the list of all tickets that has been auto closed. the issue is the flow sending email even if action #3 didn't run.

I am not sure how to get action #4 to run only if there was close ticket from action #3. Below is my flow

[Chaitanya ILCR · Accepted solution]

Hi @sparkles ,

you can use count data pill from the lookup records action 

if it's greater than 0 then send the email 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Dinesh Chilaka]

Hello @sparkles ,

If you expand the step 1 in your flow, there is a checkbox called Don't fail on error , you need to check that field and before step 2 add If condition which checks the drag the data pill of the step 1 status message is sucess or not 

It the step 1 status message is success then only perform step 2 ,step 3 and step 4 else end flow.

If my response funds helpful, please mark my response as helpful and access the solution.

[Ankur Bawiskar]

@sparkles 

approach shared by @Chaitanya ILCR should help you

Use that and share feedback

[VaishnaviK3009]

Hi @sparkles !!

Issue:
The flow sends an email even when no tickets are closed.

Reason:
In Flow Designer, the For Each action is considered successful even if the Look Up Records action returns 0 records. Because of this, the flow continues to the Send Email action regardless of whether any records were updated.

Solution:
Add an IF condition to check whether any records were returned before sending the email.

Steps:

1. Use the Record Count output from the Look Up Records action.

2. Add an IF condition after the For Each loop.

3. Configure the condition as:

   Look Up Records → Record Count > 0

4. Move the Send Email action inside the IF block.

Flow structure:

Trigger (Daily)
→ Look Up Records
→ For Each Item
     → Update Record (Close Ticket)
→ IF Record Count > 0
     → Send Email

Result:
The email will be sent only when at least one ticket is auto-closed, preventing unnecessary notifications when no records are updated.

Mark this as Helpful if it clarifies the issue.
Accept the solution if this answers your question.

Regards,
Vaishnavi
Associate Technical Consultant