Flow action

sparkles · Sunday

Hello,

I created flow to auto close any ticket opened 6 months ago, the flow run midnight. I need to send an email to the business with the list of all tickets that has been auto closed. the issue is the flow sending email even if action #3 didn't run.

I am not sure how to get action #4 to run only if there was close ticket from action #3. Below is my flow

Chaitanya ILCR · Sunday

Hi @sparkles ,

you can use count data pill from the lookup records action

if it's greater than 0 then send the email

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

View solution in original post

Ankur Bawiskar · Monday

@VaishnaviK43271

any reason to repeat the same approach again which was already shared by @Chaitanya ILCR ?

Regards,
Ankur
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