Flow configuration in Requested item
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3 weeks ago
While clicking on the UI action 'JIRA' I want to copy the variable value send to JIRA. how can I configure this in the flow designer?
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2 weeks ago
Hi Buddy,
Yep — you can do this, but Flow Designer wont automatically know that someone clicked the JIRA UI Action unless the UI Action triggers something the flow can react to from trial and error.
The easiest and cleanest way I say is:
Add a field on the RITM like u_send_to_jira (true/false).
Update your JIRA UI Action to set that field to true and save the RITM.
Build a Flow on Requested Item (sc_req_item) that triggers when u_send_to_jira becomes true.
In the flow, grab the variable value using the Variables data pills (Trigger → Requested Item → Variables → your_variable).
Use your Jira action Create/Update issue and map that variable into the Jira payload usually Description or a custom field.
After it succeeds, reset u_send_to_jira back to false and optionally store the Jira key on the RITM.
That way, the click kicks off the flow, and the flow reliably pulls the variable values and sends them to Jira.
@kreep56lore - If help you answer; Please mark Solution Accepted & Thumbs Up

