Flow designer action :Create or Update Computer Record" not working

[Donovan B]

I am having issues when importing data from an external JAMF cloud system, so I have a flow created that pulls data from a data source, and it is 99% there, but it is not mapping the "assigned to" or the "model ID" fields, and nothing I try works, tried email, username, name, sysid, it just goes to blank, but the "display name" of that field is filled in, so if you look at the list of computers with a source of JAMF they all look filled in correctly, but if you click into them the fields are blank on the computer record... any ideas? Attached is an example of one computer, in the list it has an assigned user and model ID, but when I go into the record they are both blank.

[Allen Andreas]

Hi,

Because the (i) icon is there next to the name, then it means it has some sort of value, usually it's "undefined". Unless you change the display field for the sys_user table, the assigned_to would always display the name, which is usually First Name + Last Name. In your screenshot, it looks lowercase and possible with a period in it?

In any case, the assigned_to field is a reference field to the sys_user table, thus you'd use a sys_id of a matching user to set the value there. I'd recommend double-checking the value and try testing with a separate record as well. Both of those fields you've mentioned have the (i) next to it to preview the record, but no visible value, that means it's not equaling a valid value.