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‎03-27-2025 10:03 AM
I have one multi row variable set and it has one variable "Acquisition Method" type is select box with options "Lease" and "Purchase". and user will be edit this variable in catalog task level, not while submitting request, it's hidden while submitting the request.
If "Purchase" is selected then there are few steps, same if "lease" is selected there are other steps.
If I select multi records then also it reflects with first record.
 
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‎04-09-2025 12:52 AM
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‎03-27-2025 12:46 PM
What is the question?
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‎03-27-2025 07:36 PM
If I select multi records then also it reflects with first record
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‎03-27-2025 07:48 PM
what's your business requirement?
will agent only update 1 row or all rows in task?
what should happen if both rows are selected with "Purchase"?
what should happen if both rows are selected with "Lease"?
what should happen if 1 is "Purchase" and 1 is "Lease"?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-27-2025 09:23 PM
there can be multiple records or single record, in multiple records there can be all purchase or all lease or some can be purchase and some can be lease.
For Purchase and Lease there are different steps configured in flow.