Flow Designer Issue

[Cirrus]

Help please!,

We have a catalog item x which is a simple one task model with no variables.

We also have a flow which triggers this item. However, the flow trigger is not the usual 'Service Catalog'.

When a field on a business service record gets updated, we want this to trigger the flow, and then the flow action is to 'Create Catalog Item Request', where the item is x.

Currently, this is creating the Req/RITM/sc_task as expected.

However, we want to pass the Name and number of the business service record that triggered the item, but currently the task is created by the workflow in the item, not the flow which holds the data pills with this information. If we add an additional step to update record, we can only get to the RITM record.

How can we pass data from the triggering record into a workflow task?

(Note, using create task in the flow allows use to use the data pills, but it creates an orphaned task with no RITM or Req, which we would like to avoid)

[Kristen Ankeny]

What if you added variables to the catalog item to house the name and number of the business service and set those when triggering it?

[Cirrus]

Thanks Kristen, but not sure how this would work as the whole process is focused around the service field being updated to instigate the flow to then generate the item. We'd probably have to script in the flow to get the service values to pass to the item, which seems like a lot of customized scripting