flow designer - service catalog

[levino]

Hello Experts

i have created a flow  - trigger is service catalog

when i test it , it works fine, how do i trigger it to run submit catalog item request automatically when catalog item 'Access' is requested.

please see screenshot below

Thanks

Levino

[Riya Verma · Accepted solution]

Hi @levino ,

Hope you are doing great.

you can add the accesss condition withing the workflow, please try following below approach :

1. Open the ServiceNow Flow Designer and locate the existing flow triggered by the Service Catalog.
2. Within the flow, add a decision element to check if the requested catalog item is 'Access'.
3. If the catalog item is 'Access', proceed with the flow and submit the catalog item request automatically.
4. To submit the catalog item request, you can use the "Create Record" action in the Flow Designer and specify the target table as the catalog item request table.
5. Configure the necessary fields in the "Create Record" action, such as the requested item, requested for user, and any other relevant details.
6. Connect the "Create Record" action to the subsequent steps in your flow for further processing or notifications.

[Rahul Talreja]

Hi @levino ,

You can do this in Single flow, In trigger condition you can choose for a service Catalog.

After that in the flow first step should be a "if" condition where you can check for the "Item is Access" if yes-Execute the block

Else, you can continue with other flow in "else" block.

[levino]

Hi there

let me explain my scenario, the 2 cat items mentioned already have their own workflow .

i do not want to touch those workflows as its used by other cat items.

so basically when a user request cat item 'access' it should automatically in the background submit the other 'catalog item'

i tried the solution u suggested, it works perfect when testing but when i submit  the cat item 'access' it does not run the other cat item in the background

Thanks

Levino

[Rahul Talreja]

Hi @levino , Correct me if I am wrong!

You want to trigger a another catlog Item parallelly when someone create request for "Access"?

[levino]

Hi Rahul

yes thats correct

Thanks

Levino