flow designer - service catalog

[levino]

Hello Experts

i have created a flow  - trigger is service catalog

when i test it , it works fine, how do i trigger it to run submit catalog item request automatically when catalog item 'Access' is requested.

please see screenshot below

Thanks

Levino

[Riya Verma · Accepted solution]

Hi @levino ,

Hope you are doing great.

you can add the accesss condition withing the workflow, please try following below approach :

1. Open the ServiceNow Flow Designer and locate the existing flow triggered by the Service Catalog.
2. Within the flow, add a decision element to check if the requested catalog item is 'Access'.
3. If the catalog item is 'Access', proceed with the flow and submit the catalog item request automatically.
4. To submit the catalog item request, you can use the "Create Record" action in the Flow Designer and specify the target table as the catalog item request table.
5. Configure the necessary fields in the "Create Record" action, such as the requested item, requested for user, and any other relevant details.
6. Connect the "Create Record" action to the subsequent steps in your flow for further processing or notifications.

[Rahul Talreja]

Hi @levinolevino,
As per my understanding, 2 workflows will create a problem for a single catalog item.
The best way to achieve this is, Clone the OLD working workflow.
After cloning, add a parallel branch of the sub flow (Containing the operations you desire to perform via another workflow).
Publish It and attach this new workflow to "Access" under workflow.
This way you will be able to retain your old workflow for other catalog item and you will end up creating a new workflow for "Access" which will be containing operation of both old and new workflow specially for "Access" catalog Item.

[Rahul Talreja · Accepted solution]

Hi @levino ,
Was the solution marked right for your Query was able to preserve the OLD flow which you do not desire to Disturb?

[Sagar Pagar]

Hi @levino,

Your trigger condition will be Service catalog.

You have to add the flow in your catalog item, in "Process Engine" section with "Flow" field.

It will be trigger only for "Access" catalog only.

Thanks,
Sagar Pagar

[Riya Verma · Accepted solution]

Hi @levino ,

Hope you are doing great.

you can add the accesss condition withing the workflow, please try following below approach :

1. Open the ServiceNow Flow Designer and locate the existing flow triggered by the Service Catalog.
2. Within the flow, add a decision element to check if the requested catalog item is 'Access'.
3. If the catalog item is 'Access', proceed with the flow and submit the catalog item request automatically.
4. To submit the catalog item request, you can use the "Create Record" action in the Flow Designer and specify the target table as the catalog item request table.
5. Configure the necessary fields in the "Create Record" action, such as the requested item, requested for user, and any other relevant details.
6. Connect the "Create Record" action to the subsequent steps in your flow for further processing or notifications.

[levino]

Hi Riya

much appreciated your detailed explanation.

let me explain my scenario, the 2 cat items mentioned already have their own workflow .

i do not want to touch those workflows as its used by other cat items.

so basically when a user request cat item 'access' it should automatically in the background submit the other 'catalog item'

Thanks

Levino