flow designer submitted cat item request , but additional cat_task getting created for RI

sonalpriyanka95
Mega Expert

Hi team , I have created an flow designer which submits cat item request , post which it creates 1 sc_task for the catalog item request, however this workflow creates 2 additional sc_task , an in flow log it list only one sc_task , I want to debug how these task are created , can anyone help me out how I can debug , already checked on br , no associated record found

1 ACCEPTED SOLUTION

The other tasks are most likely created where they should be - in the catalog item flow. Your catalog item already has a flow attached. You should use the attached flow as a control flow to request the item and then leave the task creation to the catalog item flow. 

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5 REPLIES 5

OlaN
Tera Sage
Tera Sage

Hi,

Please share screenshots of your Flows.

sonalpriyanka95
Mega Expert

@OlaN  please find the screenshot

@sonalpriyanka95 

additional task is extra one so did you debug business rule on sc_task has current.insert()

any other logic is adding that?

what debugging did you do>?

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Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

The other tasks are most likely created where they should be - in the catalog item flow. Your catalog item already has a flow attached. You should use the attached flow as a control flow to request the item and then leave the task creation to the catalog item flow.