Hello all,
I have developed a flow logic. When an incident is assigned to "Incident management Team" and there is no action is taken for 24 hours, a notification is triggered to the teams supervisor and the flow will wait for another 24 hours for the state to be changed, if there is no action taken for another 24 hours (24+24). One more notification will be sent to teams supervisor and supervisors manager (In cc). It is all working fine until they have raised a with a bug. When the assignment group is changed multiple times, flow is supposed to stop and restart when the incident comes to "Incident management's que again. But this is not the case. Once the flow is triggered, irrespective of the assignment group, notifications are being triggered to the supervisor and the supervisors manager. Please help me how would I stop the flow when the Incident's assignment group is changed to a new assignment group other than IMT and restart when the group changes to IMT again.
Thanks in advance !
__PRESENT
